Contact Our Team
Expert Technical Support & Service Consultation
With nearly 20 years of specialized experience in medical imaging equipment repair, our team is ready to provide diagnostics, quotes, and solutions to keep your systems operational.
Contact Information
Corporate Headquarters
No. 88 Dingxin Road, Haizhu District, Guangzhou
Business Hours
Mon - Fri: 9:00 AM - 6:00 PM PST
Saturday: 9:00 AM - 5:00 PM PST
Sunday: Emergency Support Only
General Support
For general inquiries and support
Toll-free support line
24-hour response guarantee
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Frequently Asked Questions
Find answers to common questions about our repair services and parts
What is your typical repair turnaround time?
Standard repairs are completed within 5-10 business days after we receive the equipment. We offer expedited service for urgent cases—contact us directly to discuss options and availability.
Do you repair discontinued or older model equipment?
Yes, we specialize in repairing and supporting discontinued and legacy systems. Our expertise includes sourcing or refurbishing obsolete parts for many older GE, Philips, Siemens, and other major brand models.
What information should I include when requesting a quote?
Please provide the equipment brand and model, a detailed description of the issue (including any error codes or image artifacts), and photos or videos if possible. This helps us give you the most accurate preliminary assessment.
How do I ship my equipment to you for repair?
Once you approve the quote, we will email you a prepaid shipping label and detailed packing instructions. For probes and smaller parts, we also provide protective shipping containers to ensure safe transit.